1) Online Coaching: Ethical issues
The article “Ethical Framework for the Use of Technology in Coaching” written by Lyle Labardee, DeeAnna Merz Nagel & Kate Anthony for the TILT Magazine, in 2010. It provides ethical guidelines specifically for online coaching. Particularly, the authors argue the following are essential when coaching online:
- Coaches have a sufficient understanding of technology
- Coaches work within their Scope of Practice
- Coaches seek out training, knowledge and supervision.
- Coaches display pertinent and necessary information on websites.
- Coaches conduct an initial interview and evaluate the client’s ability to effectively engage in technology-enabled coaching.
- Coaches enter into a contractual agreement with the client to provide coaching services
A survey conducted by Nicola Strong indicated the following results in regard to ethical issues: According to this survey essential are:
- A clear description of what the service is with the key aims, objectives and outcomes
- An easily understood description of the choice(s) of communications via the Internet
- Tutorials on how the communications technology works
- A guarantee that all information, shared online, will be kept secure and remain confidential
- A demonstration of compliance to legal, regulatory and insurance issues such as consumer protection
- A demonstration of skill, competence, qualifications and accreditation of a recognized coaching model
- A discussion to agree the contract. Times, process, potential conflict of interests etc.
- A procedure for the payment process with an “acknowledgement of order” and ”right to cancel policy”
- A code of ethics accessible for review online
These results were posted by Nicola in the previous CoP platform http://e-coaching-cop.grou.ps/talks/7122613/
On this matter another relevant article is “The Ethics of E-Counselling” by Roberta Neault and Miranda Vande Kuyt on the http://www.workink.com/articles.php?prID=39&pgID=10904&art=1238 , refers to confidentiality and informed consent, when using Skype, i.e. addressing the limitations to confidentiality.When using email the authors recommend tools, such as PrivacEmail, which offer secure password protected space with encrypted messaging.
2) New Articles on E-coaching:
- The article “Less is more: new evidence into executive telephone coaching” , written by Moira Mc Laughlin is a summary of her research findings on executive coaches´ experiences of working on the telephone. You can read it on the Articles page of this platform.
- The article “E-Coaching – More Than Coaching by Email” , written by Bob Griffiths observes the trends within coaching, business and society and it describes how e-coaching is a response to these trends, as it offers :
- better connectivity
- more remote workers and fewer fixed places of work
- tighter budgets and more demand for internal coaching services
The article is posted in the Worldwide Coaching Magazine http://worldwidecoachingmagazine.com/
3) E-Tools for supporting e-coaching:
The following tools were mentioned this month in our linkedIn group:
- Pre-/post-session follow-up : SurveyMonkey
- Shared document view : Skype screen-sharing, Sky Remote, Dropbox, GoogleDocs
- Whiteboarding for shared notes : IDroo
- Integrated all of the above :Team Viewer
- For group coaching: Google hangout
- To guide the coach during the coaching process: coaching software CoachMaster™
- E-coaching platform: JournalEngine.